Non-Discrimination Notice

Sanvello complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Sanvello does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Sanvello:

• Provides appropriate aids and services, free of charge, to people with disabilities to communicate effectively with us, such as: Web-based platform that is ADA compliant
• Video enabled programs: Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides language assistance services, free of charge, to people whose primary language is not English, such as:

• Qualified interpretation services at the Services Center, where interpreters may provide referrals to health plans for benefit information, and referrals to the appropriate authority for complaints and grievances.
• Spanish-language programming and related documents.

If you believe that Sanvello has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our Compliance Department at:

VP of Compliance

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our Compliance Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 1-866-287-1802 (TTY: 711).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-287-1802 (TTY: 711).

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-866-287-1802 (TTY: 711).

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-866-287-1802 (TTY: 711).

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-866-287-1802 (TTY: 711). 번으로 전화해 주십시오.

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-866-287-1802 (TTY: 711).

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-866-287-1802 (TTY: 711).

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-866-287-1802 (TTY: 711).

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-866-287-1802 (TTY: 711).

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-866-287-1802 (TTY: 711).

ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-866-287-1802 (TTY: 711).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-866-287-1802 (TTY: 711).

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-866-287-1802 (TTY: 711) まで、お電話にてご連絡くださ:TTY)1-866-287-1802 (711 تماس بگیرید.